If you are not happy with your product, then you can return it for an exchange or refund within 14 days of the original purchase date. The product must be unused, in its original packaging and accompanied by a receipt/proof of purchase. Before returning anything to us, please email us at clare@tkandishop.com so that we can provide you with a Returns Address & Number, all returns shipping is to be paid for by the customer on a proof of receipt basis.